HR 2025: The human touch in the digital age - HRM Asia Feature

HRM Asia have published a piece on 2025 trends that will affect HR Leaders. As part of the article, they have featured comments from industry experts from Google, Bloomberg, and 5 Ways to Innovate. Amer Iqbal’s comments on the future of AI at work:

Shadow AI: The silent disruptor of HR

Amer Iqbal, Founder and CEO, 5 Ways to Innovate, “While less than one-third of organisations have implemented formal AI tools, a staggering 75% of employees report using it at work in some capacity. How is this possible? While IT teams are racing to wrap policies around a moving target, employees are just getting on with it, often without company approval.”

“Recruitment is seeing AI-generated job descriptions met with AI-generated job applications, all managed by an AI-powered ATS. Employee experience is being enhanced with AI-generated responses to queries, L&D is using it to identify and generate content, and performance reviews are being written by AI.”

“It’s no longer a question of ‘if’ or ‘when’ to deal with the trend of Shadow AI – the real question in 2025 will be ‘how’. HR leaders have a decision to make: Will they respond to this new reality by pushing back and forcing compliance? Or will they find a way to embrace the use of AI and bring it out of the shadows and into the light?”